We serve wearing a smile. ", "There's a battle between what the cook thinks is high art and what the customer just wants to eat. ", "You should take extraordinary measures not just to acquire users, but also to make them happy. ", "It's not about market share. But you have to earn the right to their story first. CustomerThink’s research finds just 19% of CX initiatives can show tangible benefits. Never deviate from what the founder did 4. ", "Outstanding leaders go out of their way to boost the self-esteem of their personnel. All over the internet there are customer service quotes, marketing quotes and sales quotes, but rarely do we see a round-up of quotes purely based on customer experience. We're supposed to be really good at this. Rely on T-G-E: "That's Good Enough" and T-N-M-J: "That's Not My Job!" If you make customers unhappy on the Internet, they can each tell 6,000 friends. The same goes for your employees. ", "Make your product easier to buy than your competition, or you will find your customers buying from them, not you. ", "Bill Gates' Success Factors for Microsoft 1. ", "The more advocates you have, the fewer ads you have to buy. ", "We see our customers as invited guests to a party, and we are the hosts. ", "To earn the respect (and eventually love) of your customers, you first have to respect those customers. For more thought-provoking customer service guidance, read our articles: The Top 10 Customer Service Strategies That Stand the Test of Time; How to Achieve Excellent Customer Service Through Coaching What’s your favorite quote related to customer service, the customer experience or a customer-centric culture? The same metrics of success that your customer does. ", "The most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first. ", Mellody Hobson, President Ariel Investments, Colleen Barrett, Southwest Airlines President Emerita, Dave Kerpen, Co-founder of Likeable Media, Malcolm Forbes, Former Publisher of Forbes Magazine, Mario Batali, Chef, Writer and Media Personality, Paul Graham, Venture Capitalist and Co-founder of Y Combinator, Clarence Francis, Former Chair of the Board General Foods Corporation, Don Alden Adams, President Watch Tower Bible and Tract Society of Pennsylvania, Horst Schulze, Former Ritz Carlton President, James Cash Penney, Founder J.C. Penney Stores, Sally Gronow, Customer Manager Welsh Water, Sam Walton, Founder Walmart and Sam's club, Stew Leonard's Grocery Store Customer Policy, Thomas Watson, Jr. Former President of IBM and US Ambassador to the Soviet Union, Arthur Levitt, Former Chairman of the SEC, Dee Hock, Founder Visa Credit Card Association, Erastus Wiman, Former President Great Northwestern Telegraph Company of Canada, Fred Reichheld, Creator of Net Promoter System, Gary Vaynerchuk, Author "The Thank You Economy", Jason Mittelstaedt, CMO RightNow Technologies, John Ilhan, Founder Crazy John's Mobile Phone Retail Chain, Kelley Robertson, Founder The Robertson Training Group, Lauren Simonds, Managing Editor of Small Business Computing, Marshall Field, Founder Marshald Field and Company, Martha Stewart, Founder Martha Stewart Living Omnimedia, Penny Handscomb, Chief People Officer at Mind Candy, Robert Bowman, CEO Major League Baseball Advanced Media, Dharmesh Shah, CTO and Co-founder HubSpot, Shiv Sing, Head of Global Brand & Marketing Transformation, Visa, Stanley Marcus, Former Chairman of the Board of Neiman Marcus, Theo Michelson, Agent State Farm Insurance, Jack Welch, Former Chairman and CEO of General Electric, Fred Wilson, Venture Capitalist and Blogger, Sanjay Kumar, Former Chariman and CEO of Computer Associates, Nicholas Negroponte, Founder MIT Media Lab and The One Laptop per Child Association, Gordon Bethune, Former CEO of Continental Airlines, Robert Pozen, Former chairman of MFS Investment Management, Jeff Raskin, Started the Macintosh Project for Apple, Blake Mycoskie, Founder and Chief Shoe Giver of Toms Shoes, Katherine Barchetti, Founder Barchetti Shops, Laurice Leitao, Customer Service Professional SeraCare Life Sciences, Marian Wright Edelman, Founder Children's Defense Fund, Robert Gately, President Gately Consulting, Robert Half, Founder of Robert Half International, Stephen Covey, Author "The Seven Habits of Highly Effective People", Graham Day, Lawyer and Corporate Director, Kerry Stokes, Chairman of the Seven Network. Sep 27, 2018 - Without great customer service, you can’t succeed at any business. ", "A brand for a company is like a reputation for a person. ", "Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. ", "Nothing is ever lost by courtesy. ", "Anyone working for a big company might be skeptical that a large business, or even a strictly online business, can form the same kind of friendly, loyal relationship with customers as a local retailer. If your senior people don’t get it, even the strongest links further down the line can become compromised.” ~ Richard Branson, 7. ", "The single most important thing is to make people happy. With millions watching. ", "Coming together is a beginning. First, customer financing is typically non dilutive. Tricia Morris is a product marketing director at 8x8 with more than 20 years of experience at technology companies including Microsoft and MicroStrategy. And you in turn should be racking your brains to think of new ways to delight them. From 7 am to 10 pm, there was always somebody to pick up a call in two rings. “Being on par in terms of price and quality only gets you into the game. Put yourself — not the customer — first 8. ", "Always keep in mind the old retail adage: Customers remember the service a lot longer than they remember the price. ", "There is only one boss. You cannot deliver what the customer wants by controlling the employee. We treated our customers like our best friends. And the last person to want real change is your customer. ", "We're living in what I like to call the 'Thank You Economy,' because only the companies that can figure out how to mind their manners in a very old-fashioned way — and do it authentically — are going to have a prayer of competing. And customers don't just leave a product — they switch to something else", "There is a spiritual aspect to our lives — when we give, we receive — when a business does something good for somebody, that somebody feels good about them! window.twttr = (function (d, s, id) { The role of customer service is to support and enable users to not just feel better, but to be better. It just works. The customer is never wrong. Once they tasted ours and experienced what we call 'the third place' ... a gathering place between home and work where they were treated with respect ... they found we were filling a need they didn't know they had. Customer appreciation is often viewed as a lost art. I absolutely need it tomorrow morning for my presentation. And he was right. ", "My customer service pet peeve is a customer service rep who is not empowered to solve a problem. You must earn these. If you're marketing your firm to new customers, you better be able to provide them service when they do business with you. And we think that our job is to take responsibility for the complete user experience. They explicitly or implicitly do things to protect their current customers. ", "In our way of working, we attach a great deal of importance to humility and honesty; With respect for human values, we promise to serve our customers with integrity. You earn reputation by trying to do hard things well. ", "Give the public everything you can give them, keep the place as clean as you can keep it, keep it friendly.

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